Orders shipped via courier deliveries can be tracked directly with the courier company. We are unable to provide tracking information for any orders. If your order can be tracked then you will receive a tracking number and details of the courier in your dispatch confirmation email.

If you need a product urgently, please call us at (+1) 786-543-3385. Our opening hours are 9:00am-6:00pm (Eastern Standard Time)  Monday to Friday.

We want you to be completely happy with your purchase. If however you would like to return an item ordered online, please do so within 30 days. Please fill out the return section of the dispatch note to ensure quick processing of your return. Items must be in original condition and returned with the original sales receipt. Customers are responsible for all returns costs and we are only able to refund the initial delivery charge if the items were damaged or faulty when delivered. Please note, refunds can only be made to the original card used to make the order, and can take up to 10 days to process once they are received in the warehouse. If it is not possible to refund the same card, then we will raise a gift voucher for the correct value. To arrange a return, fill in our form here.

Yes, international orders will be sent via Royal Mail Tracked and Signed or via an alternative courier based on the order size and destination. Please note we are unable to influence the delivery of your parcel once it has left the UK. Royal Mail may pass the delivery on to a local courier, if you have any queries it would be best to get in touch with your local postal service.

What can I do if my item was damaged or faulty when delivered?

If you receive any product damaged or faulty when it was delivered, please notify us at aleonblm@gmail.com  with photos of the issue within 10 days of receiving the order..

There is the option to add a gift message at the checkout, this will be added to the delivery note in the order. Delivery notes do not show prices as standard. We are not currently able to offer gift wrapping.

Our packing and shipping process is extremely efficient. Once your order has been placed, it will be in progress and there is no way to alter shipping details.  Please take care to ensure your shipping details are correct. If your order is unable to be delivered due to an incorrect address given, we may feel it necessary to refund your order rather than reattempting delivery.

Please email aleonblm@gmail.com with any queries you have. Our customer service team works Monday to Friday 9am to 5pm. We endeavour to answer emails within 2 working days. Please note emails are not monitored during the weekend.

Alternatively you can call us at (305) 879-2635. We do our best to answer calls within regular shop hours, however please note there are times when we are serving other customers and are unable to answer the phone, so we always recommend emailing us to get a quicker response.